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Refund Policy

Quetools Licenses

Quetools doesn't have lock in or fixed term contracts. Instead licenses are renewed on the first day of each month, in advance.  Should you wish to leave Quetools for any reason, you will be refunded any funds Decomplexity or Quetools has collected for future months (not including the current month), from the date of written (Email is fine) request from either yourself or your agent to suspend the account.

Be aware that Quetools prices are often marked up slightly by Agencies to cover their associated costs. As such the amount refunded DOES NOT include this agency markup. This markup is subject to your Agencies refund policy.

Design and Development

If you are not 100% satisfied with the results at any time during the design and development of the project you can request a refund on funds paid for that stage. The signoff emails associated with each stage of the development process indicate that you are 100% satisfied with that stage of development, and ready to move onto the next stage.

Possible Development Stages (Roughly in Chronological Order):

  1. Design
  2. Development
  3. E-Commerce
  4. Mobile
  5. Intranet

Be aware that until signoff occurs all resources remain the property of Decomplexity Pty Ltd.

Be aware that Quetools prices are often marked up slightly by Agencies to cover their associated costs. As such the amount refunded DOES NOT include this agency markup. This markup is subject to your Agencies refund policy.

Other Extra Services

Some extra services (due to their nature) unfortunately do not qualify for refunds. This should be taken into account before ordering these services. The services include:

  • Domain Registrations and Renewals
  • Support Services
  • Search Engine Optimisation Services

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